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Office 365 Monitoring: Microsoft Teams Outage February 4, 2021

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ENow Software
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On February 4, 2021, at ~4:30 pm UTC, Microsoft reported an issue that was causing some users in North America to experience issues when attempting to join meetings in Microsoft Teams.

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Many users took to Twitter to express their frustration due to little information available in the Service Health Dashboard and the multiple issues that had taken place in the past week.

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Shortly after, Microsoft reported that they had identified a drop in availability for the service that facilitates meeting join functionality and they were reviewing monitoring telemetry to identify the cause of the issue.

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Finally, at 6:00 am UTC, Microsoft reported that they had rebalanced user requests and confirmed that impact had been remediated.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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