Office 365 Monitoring: Microsoft Teams Outage April 14, 2020
On April 14th, 2020 at ~9:00am UTC, Microsoft reported that some users in the Netherlands may be unable to access Teams or may have audio/video quality issues along with other features.
Almost immediately after, several users in Europe and the U.S. began reporting issues including the UK, France, Sweden and Portugal. Users reported issues with chat not working, calls dropping, low audio quality, and blurry/blocked screens when screen sharing.
Finally, on April 15th, 2020 at ~9:00am UTC Microsoft reported that they were investigating their networking infrastructure and gathering diagnostic data in order to isolate the cause of the issue and informed users that more information could be found in the admin center.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.