Back to Blog

Office 365 Monitoring: Exchange Online Outage November 5, 2020

Image of ENow Software
ENow Software
Exchange Outage banner

On November 5th, 2020 at ~3:00pm UTC, Microsoft reported an outage preventing some users from accessing Exchange Online service, sending or receiving emails, and accessing the Exchange admin center.

IMG_1291

Many in the community went to Twitter to express their frustration with Microsoft's delay in reporting the outage, while others brought up their frustrations with the recent string of outages Microsoft users have experienced over the last few months.

Screen Shot 2020-11-05 at 10.22.31 AM

At ~5:00 pm UTC, Microsoft reported that impact had been remediated and further information could be found in the admin center under the service incident EX225906.

IMG_1294


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


Exchange Outage banner

Office 365 Monitoring: Exchange Online Outage #2 November 5, 2020

Image of ENow Software
ENow Software

On November 5th, 2020 at ~7:00pm UTC, Microsoft reported a second outage of the day preventing some...

Read more
Microsoft 365 Outage banner

Office 365 Monitoring: Microsoft 365 Admin Center Outage Jan. 5, 2021

Image of ENow Software
ENow Software

On January 5, 2021, at ~3:00 pm UTC, Microsoft reported an issue affecting users in the UK that may...

Read more