Office 365 Monitoring: Exchange Online Outage November 5, 2020
On November 5th, 2020 at ~3:00pm UTC, Microsoft reported an outage preventing some users from accessing Exchange Online service, sending or receiving emails, and accessing the Exchange admin center.
Many in the community went to Twitter to express their frustration with Microsoft's delay in reporting the outage, while others brought up their frustrations with the recent string of outages Microsoft users have experienced over the last few months.
At ~5:00 pm UTC, Microsoft reported that impact had been remediated and further information could be found in the admin center under the service incident EX225906.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.