Office 365 Monitoring: Microsoft Outlook Credential Prompt Outage May 10, 2020

On May 7th, 2020 at ~9:00pm UTC, Microsoft reported that they were deploying a solution to address an issue in which users may be experiencing repeated credential prompts within the Outlook client when using Classic Authentication.


Shortly after, many users began expressing their frustration with the credential prompt issues.

Screen Shot 2020-07-31 at 2.12.57 PM

Finally, a few days later on May 11th at ~6:30 am, Microsoft reported that they completed deployment of the fix and confirmed with multiple customers that the credential prompt had been resolved.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!