On June 18th, 2020 at ~7:00am UTC, Microsoft reported an issue that was causing problems receiving messages in Microsoft Teams throughout North America.
They soon after reported that they were rerouting service traffic through alternate infrastructure and tentatively started to recover.
Users started reporting that their organizations were not able to access chat. Others reported that they were also unable to receive external calls in addition to issues with chat.
Roughly an hour later at ~8:30 am UTC, Microsoft reported that they successfully rerouted traffic and have validated that service was restored.
The Importance of Office 365 Monitoring
Reliance on cloud-based services is greater than ever. With so many users working at home due to the current situation with Coronavirus, Microsoft has experienced in increase in outages in recent weeks. Because of this, it’s important to have the proper monitoring in place that allows IT Pros to identify issues outages may cause for your organization and minimize the impact the outage has on your users’ productivity. Without monitoring, IT Pros are left scrolling through twitter and refreshing the Service-Health Dashboard looking for answers that may not come until much later when an outage does occur.
Office 365 Monitoring with ENow
When an outage does occur, it’s important for your organization to be equipped with the proper tools to manage it with as little impact as possible. This is why it’s critical to have Office 365 monitoring in place. Having the right monitoring in place allows IT Pros to identify the impact an outage will have on your organization which allows you to better prepare.
That’s where Enow’s Office 365 Monitoring and Reporting Solution comes in. It is designed to assist both IT Pros and users in identifying the services that an outage if affecting and allows IT Pros to follow the breadcrumbs to identify the root cause of the outage. Enow’s monitoring and reporting solution allows IT Pros to monitor your organizations whole environment in one place. This enables them to identify problems and quickly and efficiently as possible.
Enow’s remote probes give IT Pros the full picture of services, as well as subsets of services that are affected by an outage. This is something organizations aren’t able to identify without monitoring and reporting solutions in place. In addition to ENow’s remote probes, IT Pros are able to monitor the status of multiple services through the end user experience monitoring probes with over a range of Office 365 apps and cloud-based collaboration systems.
The ENow dashboard allows IT Pros to monitor outages in one place and avoid scrambling for answers on twitter and the Service Health Dashboard.