On May 6th, 2020, Microsoft reported an outage affecting users’ ability to join Microsoft Teams Live Events around ~ 2:00pm UTC.
At first, it was reported that only users in Europe and the UK were being affected. However, it soon became clear users were being affected all over from Canada, to Colombia, to the APAC region. In an attempt to resolve the issue, Microsoft quickly redirected traffic to an alternate infrastructure. They also suggested recreating events to expedite remediation while the issue was resolved.
Several users expressed frustrations about missing live events within their organizations as well having to cancel or postpone webinars.
Finally, at ~8:00 pm UTC, Microsoft reported that traffic had been successfully routed to an alternate infrastructure and service was restored.
The Importance of 365 Monitoring
This outage is just one of three Microsoft Teams outages Office 365 had this week. With more users working from home than ever before, the reliance on Office 365’s cloud-based services is at an all-time high. Having the proper monitoring in place is crucial in order to limit the detrimental effects these outages can have on your organization. When you don’t have the appropriate monitoring in place, both IT Pros and users are left blindsided when outage occur with no real information except what is posted on twitter or maybe the Service-Health Dashboard after the outage has already occurred.
Office 365 Monitoring with ENow
When an outage does occur, or is about to occur, it’s important to ensure both your IT Pros and users are equipped to understand how this outage affects your organization. This is why it’s important to have Office 365 monitoring in place. This monitoring allows IT Pros to identify which issues your organization is dealing with and ultimately mitigate the negative impact your organization experiences.
ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows you to identify the exact services that are being affected and leaves a bread crumb trail that leads you directly to the specific source of the outage. With ENow’s monitoring and reporting solution, IT Pros can monitor their organization’s entire environment in one place which helps them identify problems quickly and efficiently.
ENow’s remote probes allow IT Pros to see a full picture of all services and subsets of services that are affected by an outage which is impossible to do without monitoring and reporting solutions in place. The end user experience monitoring probes cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive and Zoom allowing IT Pros to closely monitor that status of these services and how they’re running for users.
The ENow dashboard makes allows IT Pros to monitor outages in one quick and easy place rather than scrambling to gather information from multiple platforms like the Service-Health Dashboard and Twitter!
Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.