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Office 365 Monitoring: Microsoft Services Outage (May 22, 2020)

On May 22nd, 2020, Microsoft 365 Status reported an issue impacting multiple Microsoft 365 services at ~8:00pm UTC.

Microsoft reported soon after that the issue was caused by a recent update that was preventing users from successfully authenticating to multiple Microsoft 365 services. They were attempting to re-route traffic to a healthy infrastructure.


Several users expressed frustrations with Microsoft’s vague update. While others were waiting for the solution to go into effect and expressing concerns regarding the problems they were experiencing with specific Office 365 services.

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Finally, at 9:34 pm UTC Microsoft reported that the affected change had been rolled back and they confirmed the impact was mitigated.


The Importance of 365 Monitoring

With more workers than ever working remote, Microsoft has experienced an increased number of outages with Office 365 in recent months. Reliance on Office 365’s cloud-based services is at an all-time high which is why it’s more important than ever that your organization have the proper monitoring in place. Without the proper monitoring in place, IT Pros are left in the dark when outages do occur and your organization is unable to mitigate the impact for users.

Office 365 Monitoring with ENow

It’s important for both IT Pros and users to be able to understand exactly how an outage will affect your organization. Office 365 monitoring allows your organization to do just that. With the proper monitoring, IT Pros are able to identify the specific issues your organization is facing and address them accordingly which ultimately mitigates the negative impact your organization experiences.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services that are being effected and the root cause of the issues your organization is experiencing during an outage. This solution gives IT Pros the ability to monitor their organization’s entire environment in one place. It makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services, and subsets of services affected by a particular outage. Additionally, the end user experience monitoring probes cover a range of Office 365apps and other cloud-based collaboration systems.

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in one quick and easy place instead of scrambling for answers on multiple platforms such as the Service-Health-Dashboard and Twitter.

Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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