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Office 365 Monitoring: Microsoft Services Outage May 22, 2020

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ENow Software
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On May 22nd, 2020, Microsoft 365 Status reported an issue impacting multiple Microsoft 365 services at ~8:00pm UTC.

Microsoft reported soon after that the issue was caused by a recent update that was preventing users from successfully authenticating to multiple Microsoft 365 services. They were attempting to re-route traffic to a healthy infrastructure.

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Several users expressed frustrations with Microsoft’s vague update. While others were waiting for the solution to go into effect and expressing concerns regarding the problems they were experiencing with specific Office 365 services.


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Finally, at 9:34 pm UTC Microsoft reported that the affected change had been rolled back and they confirmed the impact was mitigated.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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