Office 365 Monitoring: Outlook.com Outage November 10, 2020
On November 10th, 2020 at ~5:15pm UTC, Microsoft reported an outage preventing some users from accessing Outlook.com and that additional information would be provided shortly.
Many confirmed they were unable to access Outlook from their mobile phones or laptops.
Some suggested that Microsoft's spam and security processing is in need of refining due to the recent stream of outages Microsoft users have had to endure.
At roughly 5:45 pm UTC, Microsoft reported that they had determined that additional services such as OneDrive, SharePoint Online, and PowerBI. They were reviewing log data to better understand the issue.
At 6:30 pm UTC Microsoft reported that further investigation into the issue had determined that impact is specific to consumer services including Outlook.com and OneDrive.com. While some users may be unable to access SharePoint Online using a consumer log-in as a guest account.
At 12:30 am UTC, Microsoft reported that they were continuing to observe the affected environment to confirm that the issue has been mitigated. At ~6:30 am UTC on November 11th, Microsoft reported their monitoring continues to indicate that impact has been mitigated for a majority of users and they would continue to observe their telemetry to ensure no other issues arise.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.