On June 25th, 2020 at ~2:00 pm UTC, Microsoft reported that they were investigating connectivity problems with Outlook in Europe and the United Kingdom.
Roughly an hour later, Microsoft reported that they were starting to see service restoration and were still monitoring the issue closely to ensure the issue was resolved.
Several users confirmed that they were experiencing issues within Europe and the UK, as well as user reports from India. Still other users took to social media to express their general frustrations with such service outages given the number of remote workers was reaching an all-time high.
Finally, at approximately 4:00 pm UTC, Microsoft reported that the service had been recovered after an extended period of monitoring.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.