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Office 365 Monitoring: SharePoint Online/OneDrive Outage Jan. 12, 2021

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ENow Software
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On January 12, 2021 at ~4:45 pm UTC, Microsoft reported an issue with SharePoint and OneDrive for Business and Microsoft Teams.

Shortly after, Microsoft confirmed that these issues were part of the same problem and that services were recovering. They were still attempting to discover the root cause of the problem and informed users that more information could be found in the admin center.

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Many users expressed their frustration with the fact that there didn't seem to be any updates in the admin center regarding this issue.

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At ~6:00 pm UTC, Microsoft reported that they had redirected traffic to alternate components to restore service.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!

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