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Office 365 Monitoring: Admin Center Outage October 18, 2020

On October 18th at roughly ~1:00 am UTC, Microsoft reported that some users may be unable to view the Service Healthy Dashboard and Message Center Posts within the admin center.

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Some users took to Twitter to defend Microsoft stating that Microsoft has been dealing with a volume of users on a daily basis they weren't prepared for due to the increased number of users working from home and the transition to online learning for most schools. On the other hand, many users expressed their frustration with the numerous outages Microsoft users have been experiencing lately.


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At 4:45 pm UTC Microsoft reported that they had identified the source of the issue and were routing connections to alternate infrastructure to remediate impact.

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Finally roughly an hour later, Microsoft reported that they had connected the service to an alternate infrastructure and have validated that service has been restored.

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The Importance of 365 Monitoring

With more workers than ever working remote, Microsoft has experienced an increased number of outages with Office 365 in recent months. Reliance of Office 365's cloud-based services is at an all-time high which is why it's important than ever that your organization have the proper monitoring in place. Without the proper monitoring in place, IT Pros are left in the dark when outages do occur and your organization is unable to mitigate the impact for users.

Equipping your IT Pros and users with the appropriate tools to manage an outage allows your organization to face as little impact as possible which is why it’s so important to have Office 365 monitoring in place. The right monitoring leaves a breadcrumb trail for IT Pros to follow that leads them directly to the root cause of any outage and allows them to address those issues as efficiently as possible.

Office 365 Monitoring with ENow

The right Office 365 monitoring provides your organization with the right tools to manage an outage efficiently and effectively. It allows IT Pros to avoid any major impact your organization may otherwise face. 

ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying issues during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Saleforce.

That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way that assists not only IT Pros, but the users within your organization too. This solution identifies which services are affected during an outage and leaves a breadcrumb trail to identify the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.




ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Salesforce.

Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.

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Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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