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Office 365 Monitoring: Admin Center Outage October 18, 2020

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ENow Software
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On October 18th at roughly ~1:00 am UTC, Microsoft reported that some users may be unable to view the Service Health Dashboard and Message Center Posts within the Admin Center.

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Some users took to Twitter to defend Microsoft by stating that Microsoft had been dealing with increased volumes of users and could not have prepared for this due to the increased number of users working from home and the transition to online learning for most schools.

On the other hand, many users expressed their frustration with the numerous outages Microsoft users have been experiencing lately.


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At 4:45 pm UTC Microsoft reported that they had identified the source of the issue and were routing connections to alternate infrastructure to remediate impact.

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Finally roughly an hour later, Microsoft reported that they had connected the service to an alternate infrastructure and have validated that service has been restored.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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