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Office 365 Monitoring: Microsoft 365 Services Outage December 14, 2020

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ENow Software
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On December 14, 2020  at ~7:45 am UTC, Microsoft reported an issue affecting users throughout Europe that may be preventing them from accessing Microsoft 365 services.

Shortly after, Microsoft reported that they had identified an issue with components which facilitate authentication requests. They also reported that they had performed optimizations and rerouted user requests in an effort to remediate impact.

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Many users took to Twitter to express their frustrations with the major impact this outage would have on productivity. Others also pointed out that Microsoft reported a similar outage on Friday and suggested that the issue may have not been fully resolved.

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Roughly two hours later, Microsoft reported that after a short period of monitoring, impact had been remediated.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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