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Microsoft Teams Outage - July 20, 2022

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ENow Software
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On July 20, 2022, at ~9:47 PM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating reports of users being unable to access Microsoft Teams or leverage any features.

For IT pros or system admins, updates could be found on the Service Health Dashboard via service incident number TM402718.


A little over an hour later, Microsoft provided an update on the issues:


Shortly after, users reported having trouble access the admin center:


Nearly two hours after the initial alert, Microsoft identified downstream impact:

At 12:13 AM EST and then at 2:15 AM EST, Microsoft shared that progress was being made:



The next day, Microsoft finally alerted users that they've confirmed health service availability: 



The Importance of Teams Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Teams Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Teams outage impacts and restore workplace productivity with ENow’s Teams Monitoring and Reporting solution. Access your free 14-day trial today!

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