On January 4, 2022, at ~11:42 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating several issues involving users unable to access Planner and/or users unable to create and manage tasks in Teams.
If you are an IT pro with Microsoft admin center access, the incident #'s were TM311556 and PL311494.
An immediate check of status.office.com showed Microsoft reporting no information at all as to any service issues.
Some initial public responses on Twitter gave indications that there were also service issues as to Microsoft Account details (profiles, badges, certifications) and as to Outlook Desktop email delivery.
Approximately 2 hours after their first Twitter post, Microsoft followed up with additional information as to the issues. They had identified infrastructure that was "not receiving requests." Microsoft also stated that they were restarting affected components.
Less than an hour later, Microsoft posted a final tweet, indicating that the recent restarts to their impacted infrastructure were successful, and all issues had been remediated. When in doubt . . . . . reboot!
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.