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Office 365 Monitoring: Exchange Online and Outlook Outage October 1, 2020

On October 1st at roughly ~6:00 am UTC, Microsoft reported an issue where users were accessing their Exchange Online accounts via Outlook on the Web. 

The initial investigation indicated that the issue was primarily affecting users based in India. However, shortly after Microsoft reported that they had collected additional data from the affected infrastructure and that the issue was affecting users worldwide.


Many quickly began to confirm that they were experiencing the issue in India as well as throughout Europe.

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Soon after, Microsoft reported that they were reviewing recent changes to their service to determine the cause of impact. They reported users may experience problems with various Exchange Online protocols including Outlook desktop, mobile devices as well as those dependent on REST functionality.

An hour later, Microsoft reported that a recent configuration update was the route cause of the issue and they they had reverted the impact and were monitoring the service for recovery.


Finally at ~10:45 am UTC, Microsoft reported that in regards to the impact with Exchange service (EX223208), a majority of users were seeing recovery and they were taking measures to ensure full recovery for all users worldwide.


The Importance of 365 Monitoring

Reliance on cloud-based services is greater than ever. With so many users working at home due to the current situation with Coronavirus, Microsoft has experienced in increase in outages in recent weeks. Because of this, it’s important to have the proper monitoring in place that allows IT Pros to identify issues outages may cause for your organization and minimize the impact the outage has on your users’ productivity. Without monitoring, IT Pros are left scrolling through twitter and refreshing the Service-Health Dashboard looking for answers that may not come until much later when an outage does occur.

Office 365 Monitoring with ENow

When an outage happens, it’s important for your organization to be equipped with the right tools to manage it and avoid any major impact you might otherwise face. This is why it’s so important to have Office 365 monitoring. When you have the right monitoring, it lets IT Pros better prepare when an outage occurs.

That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way that assists not only IT Pros, but the users within your organization too. This solution identifies the exact services affected by an outage and leaves a breadcrumb trail to identify the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.

ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and SalesForce.

Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.


Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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