On October 1st at roughly ~6:00 am UTC, Microsoft reported an issue where users were accessing their Exchange Online accounts via Outlook on the Web.
The initial investigation indicated that the issue was primarily affecting users based in India. However, shortly after Microsoft reported that they had collected additional data from the affected infrastructure and that the issue was affecting users worldwide.
Many quickly began to confirm that they were experiencing the issue in India as well as throughout Europe.
Soon after, Microsoft reported that they were reviewing recent changes to their service to determine the cause of impact. They reported users may experience problems with various Exchange Online protocols including Outlook desktop, mobile devices as well as those dependent on REST functionality.
An hour later, Microsoft reported that a recent configuration update was the route cause of the issue and they they had reverted the impact and were monitoring the service for recovery.
Finally at ~10:45 am UTC, Microsoft reported that in regards to the impact with Exchange service (EX223208), a majority of users were seeing recovery and they were taking measures to ensure full recovery for all users worldwide.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.