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Office 365 Monitoring: Microsoft Exchange Outage (May 13, 2020)

On May 13th, 2020 at ~5:30pm UTC, Microsoft reported an outage preventing users from connecting to Exchange.

They reported some users may be receiving an ADSTS error when connecting to or using exchange and that they were actively working to resolve this issue


Several users expressed frustrations with the issue not being reported in the service health dashboard. Other users were concerned about the effect on productivity asking for updates on when the issue would be resolved and expressing frustrations for both users and their clients.

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Roughly an hour later, Microsoft reported that Outlook on the web seemed to be primarily affected and suggested that user’s workaround the problem by using alternate methods. Soon after, they reported the issue was stemming from a recent update that was causing issues with authentication. They disabled the problematic update to mitigate impact and were monitoring the situation.


Finally, at 8:00pm UTC Microsoft reported that the change to disable the problematic update had been completed and confirmed that the issue was resolved.


The Importance of 365 Monitoring

Reliance on cloud-based services is greater than ever. With so many users working at home due to the current situation with Coronavirus, Microsoft has experienced in increase in outages in recent weeks. Because of this, it’s important to have the proper monitoring in place that allows IT Pros to identify issues outages may cause for your organization and minimize the impact the outage has on your users’ productivity. Without monitoring, IT Pros are left scrolling through twitter and refreshing the Service-Health Dashboard looking for answers that may not come until much later when an outage does occur.

Office 365 with ENow

When an outage does occur, it’s important for your organization to be equipped with the proper tools to manage it with as little impact as possible. This is why it’s critical to have Office 365 monitoring in place. Having the right monitoring in place allows IT Pros to identify the impact an outage will have on your organization which allows you to better prepare.

That’s where Enow’s Office 365 Monitoring and Reporting Solution comes in. It is designed to assist both IT Pros and users in identifying the services that an outage if affecting and allows IT Pros to follow the breadcrumbs to identify the root cause of the outage. Enow’s monitoring and reporting solution allows IT Pros to monitor your organizations whole environment in one place. This enables them to identify problems and quickly and efficiently as possible.

Enow’s remote probes give IT Pros the full picture of services, as well as subsets of services that are affected by an outage. This is something organizations aren’t able to identify without monitoring and reporting solutions in place. In addition to ENow’s remote probes, IT Pros are able to monitor the status of multiple services through the end user experience monitoring probes with over a range of Office 365 apps and cloud-based collaboration systems.

The ENow dashboard allows IT Pros to monitor outages in one place and avoid scrambling for answers on twitter and the Service Health Dashboard.

Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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