On July 14, 2020 at ~7:00 pm UTC Microsoft reported that some users in EMEA were experiencing issues accessing SharePoint Online and OneDrive for Business.
Roughly 45 minutes later, Microsoft reported that users may also be experiencing issues accessing SharePoint Online and OneDrive for Business-hosted content through other services. They reported that they were rerouting service traffic to mitigate impact while they investigated the root cause of the issues.
Although some reported their issues were resolved, many confirmed that they were experiencing problems in additional regions such as Montreal and the U.S.
Finally, Microsoft confirmed they had confirmed that their mitigation actions had been completed and they had validated that service had been restored.
The Importance of Office 365 Monitoring
This is just one of the many outages users have experienced with Office 365 in recent months. With more users than ever working remote, reliance on cloud based services is at an all time high. It is now more important than ever that organizations have some sort of monitoring in place when it comes to Office 365. Without proper monitoring, users and IT Pros are often left in the dark when it comes to issues regarding Office 365 outages with no way of knowing what the root cause is or what is being affected by the outage.
End to End Monitoring with ENow
When an outage happens, it’s important for your organization to be equipped with the right tools to manage it and avoid any major impact you might otherwise face. This is why it’s so important to have Office 365 monitoring. When you have the right monitoring, it lets IT Pros better prepare when an outage occurs.
That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way that assists not only IT Pros, but the users within your organization too. This solution identifies the exact services affected by an outage and leaves a breadcrumb trail to identify the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.
ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Saleforce.
Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.