On Tuesday April 21, 2020 at ~8:00am UTC, Microsoft reported that an issue with Outlook was delaying several users in Australia from sending mail for up to four hours.
Many Immediately began expressing their frustrations with the increased number of outages Office 365 users have recently been experiencing in the past month. While others reported that they were seeing issues go well beyond the 4 hours Microsoft reported.
Finally, at ~11:00 pm UTC, Microsoft reported that email transport components weren't working as expected which was causing outbound mail to be stuck in a queue. They reported that the problem had been corrected and confirmed that they restored functionality.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.