On April 13th, 2020 at ~12:00am UTC, Microsoft reported that users in the Australia region could experience issues signing in or accessing Outlook.com
Some users reported experiencing issues with other Microsoft services including Microsoft Teams. While others expressed frustrations with issues they’d been experiencing throughout the week and reported on the issues they were currently experiencing.
Finally, at ~6:30am on April 14th, Microsoft confirmed that there was a DNS issue with third-party ISPs that was preventing some users from being able to login or access Outlook.com. They reported that they mitigated the impact by rerouting traffic to unaffected DNS servers.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.