On May 10, 2021, at ~1:20 pm UTC, Microsoft was reporting that they were investigating several issues, namely an issue as to email flow.
Twitter first responders were quick to confirm significant issues, of varying sorts, impacting varying geos, as to Microsoft 365 / Outlook emails and email quarantining.
By 5:00 pm UTC, Microsoft had communicated several remediation efforts thus far such as the reprocessing of quarantined email.
Approximately 5 hours from first communication as to this issue, Microsoft was reporting that mail flow was restored and the email quarantine issues were resolved.
Here are resources for Microsoft Teams monitoring and reporting during service outages.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.