Office 365 Monitoring - Service Outages

On January 4, 2022, at ~11:42 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating several issues involving users unable to access Planner and/or users unable to create and manage tasks in Teams.

If you are an IT pro with Microsoft admin center access, the incident #'s were TM311556 and PL311494.

On December 15, 2021, at ~8:48 pm UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to access Outlook. 

If you are an IT pro with Microsoft admin center access, the initial issue # Microsoft disclosed was EX305722.

On December 2, 2021, at ~8:43 PM UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which mobile devices were being flooded with Microsoft admin center notifications.  More importantly, they were also investigating reports that some system admins were experiencing delays or were unable to access the Microsoft admin center.

For IT professionals and system admins with Microsoft admin center access, the incident # was MO301479.  However, given that this issue involved, for some, the inability to access the Microsoft admin center, additional public information at the time of this service incident was limited.

Microsoft customers often worry about the threat of a widespread and large outage. However, what they don’t realize is that they are getting beat up by an aggregate of smaller, less damaging but still annoying outages. There are a couple of deeper issues here that warrant a closer look in order to understand what the real risk is, and what you can do about it.

On November 22, 2021, at ~7:44 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to load images in Microsoft Teams chats or channels.

For IT professionals and system admins with Microsoft admin center access, the initial issue # was TM299667.

Twitter followers responded shortly and gave some indication that the matter involved more than just image loading with Teams chat.  Some Twitter followers also responded and stated that the image loading issue had been an issue for several days, notwithstanding the message Microsoft tweeted this morning (November 22)  indicating that the issue was a "new" issue.

Approximately 30 minutes after their first message, Microsoft followed up with a second message giving no further indication as to what the precise issues and impacts were, and no indication as to what the cause of the issue was.  Microsoft only stated that a fix had been applied to remediate impact.  Microsoft also provided a second issue #, LY299673, for IT professionals to reference in the admin center.

On November 17, 2021, at ~4:06 pm UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were experiencing access delays for Exchange Online, SharePoint Online, and Teams.

For IT professionals and system admins with Microsoft admin center access, the issue # was MO298798.

On November 17, 2021, at ~8:30 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to access Microsoft Forms.

For IT professionals and system admins with Microsoft admin center access, the issue # was FM298724.

On November 15, 2021, at ~10:09 pm UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to "see" the Microsoft Teams toolbar during calls.

For IT professionals and system admins with Microsoft admin center access, the issue # was TM298411.

On November 10, 2021, at ~10:11 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which admins were unable to adjust payment settings in the Microsoft admin center.

For IT pros with Microsoft admin center access, the issue # was MO297423.

On November 9, 2021, at ~10:11 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which some users may not be able to access some Microsoft 365 services when using Single Sign On (SSO) apps.

If you are an IT pro with Microsoft admin center access, the issue # was MO297147.