On July 2, 2021, at ~9:47 am UTC, Microsoft indicated that they were investigating an issue in which users were experiencing latency or were unable to access multiple Microsoft 365 services.
The incident number was MO266345.
At the time of the first report from Microsoft, the issue appeared to be limited to Chile, South America. Some responses on social media suggested Microsoft Service disruptions in other geos, but the majority of initial indicators pinpointed the issue to Chile.
Within an hour of first reporting, Microsoft was able to confirm that all Microsoft-managed environments were indeed healthy and that the Chile issue was due to a local ISP.
While there was no "issue" for Microsoft to fix, and while it took Microsoft less than an hour to confirm on Twitter (@MSFT365status) that this was a local ISP issue, the service disruption for all impacted users in Chile was significant.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.