On July 18, 2022, at ~9:55 AM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue with users accessing or experiencing degraded functionality when using Exchange Online and outlook.com services.
For IT pros or system admins with Microsoft admin center access, the incident number for further details is EX401976 and OL401977 in the admin center.
We're investigating an issue with users accessing or experiencing degraded functionality when using Exchange Online and https://t.co/gk7xXJQBz5 services. More details are available in your admin center under EX401976 and OL401977.
Less than an hour later later, Microsoft provided an update on the issues:
We suspect there may be unexpected network drops which are contributing to the degraded experience and are reviewing diagnostic logs to understand why. More details are available in your admin center under EX401976 and OL401977.
A couple hours later, the Microsoft resolved the problem.
We identified a section of our network infrastructure that was performing below acceptable thresholds. We've rerouted connections to alternate infrastructure and that confirmed the issue is resolved. For more details, please check EX401976 and OL401977 in the admin center
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.