Back to Blog

Office 365 Monitoring: Microsoft Teams Outage January 18, 2021

Image of ENow Software
ENow Software
Teams Outage banner

On January 18, 2021, at ~10:30 am UTC, Microsoft reported an issue that was affecting chat functionality within Microsoft Teams in the EMEA region.

Shortly after, Microsoft reported that they had redirected traffic and that monitoring was showing signs of recovery.

IMG_2592

Many users expressed their frustration that they were unable to see updates on status.office.com and the lack of public availability of issues.

Screen Shot 2021-01-18 at 5.10.03 PM

Finally, at 2:00 pm UTC, Microsoft reported that after a period of extended monitoring, the issue had been resolved.

IMG_2593


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


Teams Outage banner

Office 365 Monitoring: Microsoft Teams Outage September 17, 2020

Image of ENow Software
ENow Software

On September 17th at roughly ~12:30 pm UTC, Microsoft reported an issue with some users accessing...

Read more
Teams Outage banner

Office 365 Monitoring: Microsoft Teams Outage August 19, 2020

Image of ENow Software
ENow Software

On August 19th at roughly ~3:30 pm UTC, Microsoft reported an issue with users being unable to join...

Read more