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Office 365 Monitoring: Microsoft Web Apps Outage October 29, 2020

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On October 30th at roughly ~1:30 am UTC, Microsoft reported that some users may be unable to access the Microsoft Word app.

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Many users took to Twitter to express their frustration as this outage prevented many from completing important and time sensitive projects.

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Throughout the early morning, Microsoft continued to provide updates on the outage. Shortly after their initial post, they confirmed that the outage was affecting all Microsoft office web applications including Excel, Word and PowerPoint.

They determined that a recent change may have contributed to the cause of impact and they were reverting the change and monitoring the service health status. 

As of ~4:30 am UTC, Microsoft reported that their monitoring had shown slight recovery to some users following the revert, but they were looking into additional mitigation options.

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At 6:00 am UTC, Microsoft reported that their recovery efforts have experienced unexpected delays but they were working diligently to mitigate the problem. 

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Finally, at ~9:30 am UTC, Microsoft reported that impact associated with OO225507 had been mitigated.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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