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Office 365 Monitoring: Microsoft Web Apps Outage October 29, 2020

On October 30th at roughly ~1:30 am UTC, Microsoft reported that some users may be unable to access the Microsoft Word app.


Many users took to Twitter to express their frustration as this outage prevented many from completing important and time sensitive projects.

Screen Shot 2020-10-29 at 11.18.50 PM

Throughout the early morning, Microsoft continued to provide updates on the outage. Shortly after their initial post, they confirmed that the outage was affecting all Microsoft office web applications including Excel, Word and PowerPoint. 

They determined that a recent change may have contributed to the cause of impact and they were reverting the change and monitoring the service health status. 

As of ~4:30 am UTC, Microsoft reported that their monitoring had shown slight recovery to some users following the revert, but they were looking into additional mitigation options.


At 6:00 am UTC, Microsoft reported that their recovery efforts have experienced unexpected delays but they were working diligently to mitigate the problem. 


Finally, at ~9:30 am UTC, Microsoft reported that impact associated with OO225507 had been mitigated.


The Importance of 365 Monitoring

With more workers than ever working remote, Microsoft has experienced an increased number of outages with Office 365 in recent months. Reliance of Office 365's cloud-based services is at an all-time high which is why it's important than ever that your organization have the proper monitoring in place. Without the proper monitoring in place, IT Pros are left in the dark when outages do occur and your organization is unable to mitigate the impact for users.

Equipping your IT Pros and users with the appropriate tools to manage an outage allows your organization to face as little impact as possible which is why it’s so important to have Office 365 monitoring in place. The right monitoring leaves a breadcrumb trail for IT Pros to follow that leads them directly to the root cause of any outage and allows them to address those issues as efficiently as possible.

Office 365 Monitoring with ENow

It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services.

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!


Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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