Office 365 Monitoring: SharePoint and OneDrive Service Issues (Mar. 2, 2022)
On March 2, 2022, at ~05:32 pm UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating a service incident involving SharePoint Online and OneDrive for Business (and possibly other services). Microsoft also clarified that the service incident was contained to customers in New Zealand.
For system admins and IT pros with Microsoft Admin Center access, Microsoft provided the following incident #: MO337921.
Approximately 20 minutes after their initial tweet, Microsoft communicated a second message, expanding the impacted geo region to also include Australia, and possibly other regions.
Microsoft then stated that the service incident may not be specific to any particular region (which is another way of saying the service incident was global). Microsoft was at this time implementing mitigation efforts.
At approximately 06:53 pm UTC, some 90 minutes after their initial tweet, Microsoft communicated that they had completed updates on their end, as to remediation efforts, and user reports and internal monitoring were showing restored access for users.
There have been no further messages from @MSFT365status as to this incident.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.