For many people who are moving to Microsoft Teams for Enterprise Voice, a major component that needs to be addressed is Call Queues. Other PBX systems might call these Hunt Groups. No matter what you call them, a Call Queue is just an ordered way to handle call routing to a group of users and is a critical component of Microsoft Teams reporting.
M365 - Teams Center
ENow Software's Microsoft Teams blog built by Microsoft MVPs for IT/Sys Admins.
Why your approach to Teams governance is wrong
Yes, you read that right. The title is not a question or suggestion, but a statement of fact.
Right now, you must be thinking I have some serious chutzpah to make such a statement, and you’d be correct – but that chutzpah is built on real-world experience working with organizations of all sizes and industries.
Microsoft Teams for Education
With the COVID-19 situation impacting the world in 2020, many, if not all, learning institutes are turning to remote learning and some schools and education institutes are leveraging tools such as Microsoft Teams.
Hello from the bunker! I assume most of you will be reading this blog post from my future, and hopefully the world has returned to something closer to “normal”. By normal, I mean there isn’t a pandemic going on and people can leave their houses. As I write this blog post, I am about a month into the COVID-19 pandemic of 2020 and I haven’t left my house except for trips to the grocery store for what feels like about 20 years.
With the current pandemic of COVID-19, many people are working outside of their normal office and are needing to stay connected to co-workers. For a lot of organizations, this means they are using Microsoft Teams. Some organizations have been using Microsoft Teams for a while and some very abruptly started their journey.
As the year comes to an end we commonly look back and reflect on the good things that have happened to us. I thought it would be a good time to look back on Microsoft Teams and re-cap some of the great features that have come to the platform this year. This list was put together based on either my value of an item’s importance and/or what I've heard from the community (through social media, talking to people at user groups, etc.). If you think I've missed something, please feel free to add to the discussion on Twitter.
One of the concerns many companies have when they start looking at Microsoft Teams reporting is how to control the creation of new Teams. The more Teams that are created, the more administrative overhead is needed. By having lots of Teams, it can be hard for end-users to find the right Team to contribute to and IT Pro’s are stuck having to filter through the Teams to find the one they need to support.
Interop with Exchange On-Premises
To enable Teams’ ability to work with Exchange on-premises, the hybrid deployment must have successfully been configured with OAUTH. If you are using Exchange 2013 or Exchange 2016, this should automatically be the case.
If your familiar with my writing, you know I'm a huge proponent of Office 365 administrators learning and using PowerShell. While it may be true that some admin tasks are easier to accomplish with a GUI, I'm strongly of the opinion that doing as much as possible in PowerShell will help build invaluable skills.