Back to Blog

Microsoft 365 Monitoring: Teams Service Incident (April 28, 2022)

Image of ENow Software
ENow Software
Microsoft Teams Service Issue listing image

On April 28, 2022, at ~10:04 AM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to make or receive calls using Microsoft Teams.

For IT pros or system admins with Microsoft admin center access, the incident number to reference the issue was TM365276. This service incident comes 1 day after a minor service incident involving Microsoft Sway.


Within the hour, Microsoft sent a second communication confirming that the issue was resolved.


Microsoft made no further communications @MSFT365status as to this service issue.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!

Office 365 Outage banner

Office 365 Monitoring: Office 365 Services Outage September 28, 2020

Image of ENow Software
ENow Software

On September 28th at roughly ~9:45 pm UTC, Microsoft reported an issue affecting multiple Microsoft...

Read more
Microsoft Sway Service Incident listing image

Microsoft 365 Monitoring: MSFT Sway Service Incident (April 27, 2022)

Image of ENow Software
ENow Software

On April 27, 2022, at ~8:59 AM EST, Microsoft communicated via tweet (@MSFT365status) that they...

Read more