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As Microsoft continues evolving its cloud-first ecosystem, many enterprise customers are reevaluating the value of Microsoft Unified Support compared to its predecessor, Premier Support. Once a cornerstone for enterprise IT support, Microsoft Premier Support was phased out in favor of a more standardized, and often criticized, Unified Support model.
As an IT FinOps Consulting Leader working with enterprises of all sizes across diverse industries, I’vewitnessed firsthand the transformative power of effective financial operations (FinOps) and cloud cost management. These disciplines are no longer optional but critical for organizations aiming to optimize their cloud investments while maintaining agility and innovation. However, a lesser-discussed but equally important aspect of cost optimization is addressing duplicative technologies—tools like Zoom or GoToWebinar that overlap with capabilities already available through solutions like Microsoft Teams. In this blog, I will explore what FinOps and cloud cost management entail, why they matter, and why reviewing redundant technologies is a strategic imperative for cost-conscious enterprises.
In part 1 we discussed what’s new in Microsoft Licensing. We covered how licenses, subscriptions, and contracts are changing with the relationships between Microsoft, Microsoft’s partners, and their customers. Next, we need to discuss how to approach the task of purchasing and managing Microsoft solutions within our businesses.