Microsoft Office 365 Monitoring - Service Outages

On April 14^th, 2020 at ~9:00am UTC, Microsoft reported that some users in the Netherlands may be unable to access Teams or may have audio/video quality issues along with other features.

Almost immediately after, several users in Europe and the U.S. began reporting issues including the UK, France, Sweden and Portugal. Users reported issues with chat not working, calls dropping, low audio quality, and blurry/blocked screens when screen sharing.

On April 13^th, 2020 at ~12:00am UTC, Microsoft reported that users in the Australia region could experience issues signing in or accessing Outlook.com.

Some users reported experiencing issues with other Microsoft services including Microsoft Teams. While others expressed frustrations with issues they’d been experiencing throughout the week and reported on the issues they were currently experiencing.

On March 31, 2020 at ~5:00am, Microsoft reported an issue with SharePoint Online performance that was affecting users in APAC, Japan, and Australia.

Soon after they reported that they had discovered a throttling rule that was being incorrectly applied to users, and they were working to disable it to mitigate impact.

On March 31st, 2020 at ~5:15am UTC, users started experiencing issues with SharePoint Online.

It seems that the major areas affected were APAC, Japan and Australia. However, some users in Europe reported they were affected as well.

On March 17, 2020 at ~1:00pm, Microsoft reported an issue with Microsoft Teams chat service that was affecting users in the Europe region.

They reported that it was a caching issue within a component of their infrastructure but the issue had been resolved.

This is a quick post to talk about the Microsoft Teams outage that occurred today, February 3rd, 2020.

At ~1:15pm UTC (6:15am here in the Mountain time zone for me), it was noticed that users were unable to sign into Microsoft Teams.

On November 19, Office 365 experienced another outage. Some outages are more localized and only have a minor impact to end users, however this time it was widespread, across the globe and impacted a multitude of Office Services. This led many end users to flood help desks and many IT Pros were left with little information to report back to their end users.

For many admins, their worst fears happened this morning: Users with Multi-factor Authentication (MFA) have been unable to sign into services since approximately 6:30am PDT today (10/18/2019).

As IT Pros a major part of our responsibility is to keep our organizations IT services up and running. Historically this was a pretty straight forward job. It’s never been an easy job, but your software on your servers connected to your network makes everything straight forward. Moving services to Office 365 makes things much more complicated. How do you manage an outage for a cloud service? Is there any point to monitoring a cloud service when you can’t do anything to fix an outage?

Microsoft's latest outage reveals some attention points for Microsoft.

This past Thursday, May 2nd 2019, Microsoft suffered another outage on (parts of) its cloud services. The outage follows a series of outages, earlier this year, affecting a variety of online services including Azure, SharePoint Online, OneDrive, Intune, Microsoft Teams, etc.