Microsoft Office 365 Monitoring - Service Outages

On May 6^th, 2020, Microsoft reported an outage affecting users’ ability to join Microsoft Teams Live Events around ~ 2:00pm UTC.

At first, it was reported that only users in Europe and the UK were being affected. However, it soon became clear users were being affected all over, from Canada to Colombia, and to the APAC region. In an attempt to resolve the issue, Microsoft quickly redirected traffic to an alternate infrastructure. They also suggested recreating events to expedite remediation while the issue was resolved.

On May 5^th, 2020, Microsoft 365 Status reported a Microsoft Teams outage in North America at ~ 8:00pm UTC.

Microsoft initially reported that many users were experiencing problems viewing presence information in Teams in the North American region. However, roughly a half an hour later, Microsoft revised their initial statement and reported that users were being affected worldwide.

On April 28, 2020, Microsoft 365 reported a Microsoft Teams outage in the Asia Pacific region at ~ 9am UTC.

Initially, Microsoft reported that the outage only affected users’ ability to update their presence status. However, roughly two hours later, at ~11 pm UTC, Microsoft then reported that the outage was also affecting users’ ability to send and receive messages in Teams.

On April 14^th, 2020 at ~9:00am UTC, Microsoft reported that some users in the Netherlands may be unable to access Teams or may have audio/video quality issues along with other features.

Almost immediately after, several users in Europe and the U.S. began reporting issues including the UK, France, Sweden and Portugal. Users reported issues with chat not working, calls dropping, low audio quality, and blurry/blocked screens when screen sharing.

On April 13^th, 2020 at ~12:00am UTC, Microsoft reported that users in the Australia region could experience issues signing in or accessing Outlook.com.

Some users reported experiencing issues with other Microsoft services including Microsoft Teams. While others expressed frustrations with issues they’d been experiencing throughout the week and reported on the issues they were currently experiencing.

On March 17, 2020 at ~1:00pm, Microsoft reported an issue with Microsoft Teams chat service that was affecting users in the Europe region.

They reported that it was a caching issue within a component of their infrastructure but the issue had been resolved.

This is a quick post to talk about the Microsoft Teams outage that occurred today, February 3rd, 2020.

At ~1:15pm UTC (6:15am here in the Mountain time zone for me), it was noticed that users were unable to sign into Microsoft Teams.

On November 19, Office 365 experienced another outage. Some outages are more localized and only have a minor impact to end users, however this time it was widespread, across the globe and impacted a multitude of Office Services. This led many end users to flood help desks and many IT Pros were left with little information to report back to their end users.